課程大綱： University to Industry – preparing for the transition培訓(xùn)
Business etiquette and professional behaviour
Timekeeping
Attire and personal presentation
Understanding office politics
Bringing your ‘whole self’ to work
Introduction to communication
The communication process and its stages
The importance of verbal and nonverbal communication
Direct communication and telephone communication
Techniques and tools for effective communication
Communicating in organisations
Network communication in an organization
Information flow models and their optimization
Tasks and internal communication tools
Art of asking questions
Managing expectations, prioritising workload and knowing when to say yes/no
Gaining Rapport
Questioning for Specifics
Emotional Intelligence
Empathy and developing Trust
The 4 Personality types and techniques for identifying and interacting with them
Outcome Thinking
The Click model
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